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Susan Carstensen

Chief Operating Officer, RightNow Technologies

Susan Carstensen is chief operating officer of RightNow Technologies, a software-as-a-service (SaaS) solutions company built to seamlessly integrate sales force automation software, enterprise marketing automation and customer service solutions to ensure customer loyalty and profitability. A 19-year veteran of corporate financial management, Susan oversees RightNow's finance, information technology and human resource divisions, and she serves on the company's executive management team. She joined RightNow in 1999 following five years at Powerhouse Technologies, a $200-million publicly traded diversified gaming technology company. At Powerhouse, Susan held various positions in finance and audit, advancing to chief financial officer in 1997. She was a key player in the organization's financial turnaround, culminating in the 1999 sale of the company.

 

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