Urgent Support

Network Status Web Page

In the unlikely event of an outage or other issue, we have established a “Network Status” web page to keep everyone informed. If you have a question about the system, you can check this page first to see if your issue is addressed there:

http://www.statusliveoffice.com/ViewAnnouncements.aspx

Emergencies

If your issue falls into one of the emergency categories listed in the chart to the right, please send an email to 911advisormail@liveoffice.com, and the AdvisorMail network support team will contact you (we are on-call 24-7-365).

Emergency Issues

No archiving of emails – missing inbound, outbound or all emails from archive
A large number of bounce-backs (emails won’t go through to intended recipients)
AdvisorMail website is down or inaccessible

Non-Emergency Issues

Expired or lost passwords
Problems with individual email addresses
Functional questions for using AdvisorMail (e.g., how to create, edit or delete accounts, run searches, setup policies, etc.)
Data requests or text search issues
Error messages within the application

Please contact client support if your issue is not an emergency.

LiveOffice AdvisorMail specializes in email compliance services, including email archiving, email search and email retrieval with fully indexed email storage. AdvisorMail provides both email and instant message monitoring and archiving for regulatory requirements and e-discovery. AdvisorMail satisfies all SEC and FINRA (NASD and NYSE) regulations, while also meeting SOX, GLBA, HIPAA and FRCP compliance requirements. In addition, AdvisorMail uses enterprise-level technology and multilayer protection to evaluate, detect and block spam emails and computer viruses before they ever get to your inbox. Call us today to learn more: 800.374.2032. ©2012 Symantec. All Rights Reserved.