Client Bill of Rights
The right to be treated fairly and honestly during your buying experience: We listen to your needs, requests and expectations, and provide a consultative approach during your decision-making process.
The right to see a clear description of all charges with no hidden fees: We provide complete consistency across our quote, service contract and monthly invoice.
The right to access your data anytime, anywhere: We understand that YOU own your data, so we provide easy access to it 24𤪙65.
The right to 99.99% uptime of your services: We utilize independent, third-party specialists to monitor the availability of our services to ensure optimal uptime.
The right to data security, both in transit and at rest: We use encryption technology to securely transfer your email and safeguard it from unauthorized access and tampering.
The right to e-discovery and audit support: We provide advanced search tools and all necessary certifications to help you quickly respond to any audit or e-discovery request.
The right to escalate your concerns if you feel that your needs are not being met: We encourage you to contact our executive team if your needs are not met via our normal support channels.
The right to new product releases at no additional cost: We add ever-increasing functionality with regular service upgrades, which are automatically available with your standard subscription.
The right to provide input into our product direction: We routinely solicit your suggestions on desired features via client satisfaction surveys and regular client webcasts.
The right to an update or resolution on service requests within 24 hours: We deliver 90% first-call resolution and promise to keep you updated until your issue is resolved.